Privacy Policy

Last Updated: August 18, 2026

This Privacy Policy explains how
Pure Pets Food
collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, contact us, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy. We are committed to handling personal information responsibly and taking reasonable steps to protect the privacy of our customers and website visitors.

Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, contact customer support, submit feedback, or otherwise interact with our website.

This information may include:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Postal code
  • Order and transaction information
  • Feedback, reviews, or messages you send to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, website activity, and similar diagnostic or usage data.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, improve website functionality, understand visitor activity, and provide a better shopping experience.

You may disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

You can learn more about cookies from
Google’s information about cookies.

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Arrange product delivery
  • Provide customer support
  • Manage your account
  • Send order confirmations and important service updates
  • Improve our website, products, and services
  • Prevent fraud, misuse, or security-related activities
  • Respond to your questions, feedback, or requests

Where appropriate, we may also send information about promotions, offers, or new products through email, SMS, social media, or other communication channels. You may choose to stop receiving promotional communications where applicable.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, providing customer service, resolving disputes, preventing fraud, and meeting applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

Disclosure of Information

We may share necessary information with trusted service providers that help us operate our business, such as delivery companies, payment service providers, website service providers, and other partners involved in processing or fulfilling your order.

We may also disclose information when reasonably necessary to comply with applicable laws, legal processes, or valid requests from authorized public authorities.

Legal Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable legal obligations
  • Protect the rights or property of Pure Pets Food
  • Prevent or investigate suspected fraud, abuse, or misconduct
  • Protect the safety of customers, users, or others
  • Respond to valid legal or regulatory requests

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Account and User Information

If you have an account with Pure Pets Food, certain information may be retained after account closure or deactivation when reasonably necessary for order records, fraud prevention, dispute resolution, customer support, or applicable legal requirements.

Third-Party Services

Our website may use third-party services for functions such as payment processing, analytics, advertising, delivery, or website functionality. These third parties may process information according to their own privacy practices and policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technologies, or applicable requirements.

When changes are made, the updated version will be published on this page and the “Last Updated” date will be revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please
contact us: